Bookings PolicyI have read and accept the terms and conditions
A 75 % deposit is required to secure a booking. Please note that a reservation is not confirmed or secure until this deposit requirement has been met. Deposits can be made via bank transfers or telephonically using your credit card.
The balance of payment is due one month prior to arrival. We reserve the right to cancel the booking should payment not be received 30 days prior to arrival.
If a booking is made less than 30 days prior to date of arrival, full pre-payment is required.
Please note: Any booking for an elephant activity (ride, walk, etc.) requires either a 75 % deposit or the provision of credit card details to secure a booking. A reservation cannot be confirmed or secure until these requirements have been met. The balance of payment is due on arrival.
Note: International currency deposits must be made in the South African Rand equivalent. All charges are for the remitters account.
• Bookings will only be held for 48 hrs and will automatically be cancelled by our online booking system, if 75% deposit has not been received.
• Proof of payment is required within 48 hrs after making a provisional booking.
A minimum charge of 10% is applicable to all refunds. If a booking is cancelled 30 or more days before arrival, 10% of full invoice will be charged.
• Cancellation 15-30 days prior to arrival - 25% cancellation fee
• Cancellation 8-14 days prior to arrival - 50 % cancellation fee
• Cancellation 3-7 days prior to arrival - 75 % cancellation fee
• Cancellation 48 hours prior to arrival - 100 % cancellation fee
Guests will be charged for the number of people that booked for an activity, irrespective of any non-arrivals.
Management reserves the right to cancel an elephant activity at any time should it become necessary due to security and/or safety risk, or if weather conditions do not allow an activity to continue, or if it is felt that the wellbeing of the animals or the safety of the guests is being jeopardized. Refunds will be applicable under such circumstances.
Note: No person will be allowed to participate in any elephant activity without having signed the necessary indemnity documents.
No person will be allowed to participate in any elephant activity under the influence of alcohol or any illegal substances.
ELEPHANT LODGE CHECK INS:
PLEASE NOTE: Our offices close at 17:30. We therefore ask our lodge guests to check in before 17:30. We are unable to accommodate check-ins after this time. A late-night check in fee of R100 may be administered in the event of guests arriving late.
KEY / REMOTE DEPOSIT: Upon arrival, we require our guests to pay a R500 CASH deposit for the room key and gate remote. This will be refunded to you at the end of your stay, once keys have been returned.
A deposit of R0.00 must be paid to confirm this booking.
(Pay using Credit Card)